Shipping policy
Production time and shipping time are separate
Every order is made to order. Production does not begin until payment is received and, where a proof is issued, the proof is approved. Production time depends on the product, quantity and finishing, and is confirmed with your proof.
The delivery estimates below are transit times after your order leaves our facility. They are not measured from the date you place your order.
If you have a deadline, tell us before you order. Call (647) 217-9866 or email order@torontosfinestprint.com and we will co nfirm in writing whether we can meet it.
Shipping within Canada
- Standard - 3 to 5 business days. $12.00, or free on orders over $75.
- Express - 1 to 2 business days. $20.00.
Shipping to the United States
- Standard International - 3 to 5 business days. $7.90 to $29.90 depending on weight, or free on orders over $100.
- Express International - 1 to 2 business days, up to 1.5 kg. $34.90.
US orders may be subject to customs duties, taxes or brokerage fees assessed on arrival. Where these are not collected at checkout, they are the responsibility of the recipient.
Orders that arrive in more than one shipment
Part of our catalogue - apparel, mugs, tote bags, posters, calendars and phone cases - is produced by our print partner and ships from their North American facility. Everything else is produced in-house in the Greater Toronto Area.
If your order combines the two, it will arrive in separate parcels, with separate tracking, and possibly on different days. You are not charged shipping twice.
Tracking
Tracking is emailed when your order ships. If you have not received tracking and your estimated production time has passed, contact us and we will check on it.
Delays
Delivery estimates are provided by our carriers and are not guaranteed. Weather, customs and carrier backlogs can affect delivery. We will tell you as soon as we know about a delay affecting your order.
Incorrect addresses
Please check your shipping address at checkout. Orders sent to an address supplied incorrectly and returned to us can be reshipped at your cost. Contact us immediately if you spot a mistake. If the order has not yet shipped, we can usually correct it.
Damaged or lost shipments
Report shipping damage within 7 days of delivery, with photographs of the item and the packaging, and keep the affected items until the review is complete. See our Refund Policy for how we resolve damage, defects and errors.
Contact
Toronto's Finest Print
(647) 217-9866
order@torontosfinestprint.com