Refund policy

Last updated: July 17, 2026

Most of our printed products are custom, personalized, or made to order. Change-of-mind returns are generally not accepted after a proof is approved, materials are ordered, or production begins.

Report damage, a production defect, or a material difference from the approved proof within 7 days after pickup or delivery. Email Order@torontosfinestprint.com or call 6472179866 with your order number, a description of the issue, and clear photographs. Keep the affected products until the review is complete.

If we confirm that an order materially differs from the approved proof or agreed specifications, we will provide an appropriate remedy. Depending on the circumstances, this may be a correction, reprint, partial refund, or refund.

Before production begins, cancellation requests will be considered and any unearned portion may be refunded. After design work, proofing, material ordering, or production begins, charges already incurred are non-refundable. Shipping, rush, design, and other completed service charges are non-refundable unless the service was not provided or applicable law requires otherwise.

Refunds that are approved will be issued to the original payment method. Processing time depends on the payment provider.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable Ontario or Canadian consumer-protection law.